Transport, storage and installation of water meters

To ensure the safety of our products outside our area of ​​responsibility, we recommend the following measures:

Winter temperatures frequently cause frost damage to water pipes in and around buildings. Here we explain how to protect pipes and water meters from freezing and what to do if damage does occur.

Just a few precautions are enough to avoid such annoying damage:

Noch nicht installierte Wasserzähler:

Wasserzähler (insbesondere vom Typ Mehrstrahl-Hauswasserzähler als Nassläufer MNR) werden im Werk vor ihrer Auslieferung überprüft und enthalten daher Restmengen von Prüfwasser. Diese Reste können während der Beförderung einfrieren, wenn die Außentemperaturen bzw. die Temperaturen im Transportfahrzeug unter den Gefrierpunkt fallen. Das muss aber nicht zu einem Schaden am Wasserzähler führen, wenn Sie unsere folgenden Tipps berücksichtigen:

• Thaw water meters that arrive at your location in freezing temperatures slowly in a frost-free room. Under no circumstances should water meters be heated above 40°C, as this would damage the internal technology!
• Check if a water meter intended for installation during the frost period is functioning by gently blowing into it (building up air pressure on the inlet side) – this should set the starting star wheel in motion. If this does not happen, the meter may be damaged and should not be installed.

Pipes and already installed water meters:

• Prepare pipes leading outside or into unheated rooms for frost in good time by shutting them off and draining them completely before the onset of frost (close shut-off valve, open tap, keep drain valve open).
• Keep doors to the outside and basement windows with water pipes closed at all times, and replace any broken panes to prevent cold air or drafts from entering.
• Insulate pipes that are particularly vulnerable to freezing using common insulating materials. Pay special attention to pipes in basements. Ensure that the insulating material remains dry at all times.
• Cover water meter pits located outside the building securely and provide additional frost protection inside the pit with insulation material. Shut-off valves and meters should remain accessible, so ensure the insulation has a suitable opening that can be easily opened and closed.
• Even if you plan to leave a building unused for an extended period, never turn the heating off completely. Instead, set the thermostatic radiator valves to at least the “frost protection” setting (star symbol *). If the heating system is not in operation during this time, you must drain all water pipes in the house to prevent damage from freezing. To do this, close the main water valve and open all taps.
• If your water pipes do happen to freeze, be careful when attempting to thaw them: Use hot water or hot towels, heating mats, or fan heaters, but never open flames such as blowtorches or candles – the associated fire risk should not be underestimated. As a precaution, consult a plumber, especially if you are unsure whether the freezing has already caused any cracks in the pipes. If so, these damages should be repaired by a professional.

Legal page:

• Repairs to water service connections and water meters are the responsibility of the water supply companies.
• The homeowner or apartment owner is responsible for all pipes located after the water service connection or water meter. They are also obligated to take appropriate measures to protect the water service connection and meter from freezing and other damage.
• Should damage occur, the property owner may be liable for the repair costs.

In case of damage to your water connection or water meter, no time should be wasted: Report it immediately to your responsible water supply company!

Additional information

Pricing:
All previous gross price lists are hereby invalidated. For calibrated or conformity-eligible water meters, prices are subject to the statutory calibration fee/conformity charge.

Value Added Tax: 
All prices quoted are ex-works, plus the statutory value added tax applicable on the date of invoicing.

Conformity Fee / Calibration Fees:
The fees valid on the day of delivery apply. Conformity fees and calibration fees are statutory charges and therefore not eligible for discounts, rebates, or bonuses. The fees are subject to change according to the currently valid fee schedule.

Delivery Terms:
For orders over €1,000, we offer free shipping and packaging. Consolidated shipments are not possible! We do NOT charge a minimum order surcharge. Our terms and conditions of sale and delivery apply.

Return Costs:
Returns of non-standard or defective goods are not possible. For undamaged goods in their original packaging, we charge a 20% processing fee; a credit note can only be issued if you provide our invoice number. Please send returns postage paid; collect shipments will not be accepted. Postage will be refunded for justified returns.

Inspection Fees:
Generally, for returned meters that are found to be faultless, an inspection fee of €50 is charged for cold and hot water meters, including the inspection report and documentation.

Leasing Offers:
If you prefer not to tie up capital by purchasing your own water meters, we would be happy to advise you.